Camera Audio Surveillance Solutions

Audio Surveillance is a feature that can be added to a Video Surveillance System. A microphone can be used at the camera location(s) to record audio and capture more complete evidence on an incident.

Audio Surveillance is commonly used to obtain evidence of verbal abuse between customers and employees or between employees. It can also be used to help positively identify perpetrators in court, especially in cases where the visual image is not very clear and leaves reasonable doubt.

Phone System Audio Surveillance Solutions

Audio Surveillance can also be added to a VoIP phone system or service. In this application, the VoIP phone system can announce to callers that "this call may be recorded for quality assurance and training purposes". The VoIP Call Server (or Service) can then work with a Recording Server that would record the audio, date, time, extension, ...

These recorded calls can be used to train new sales reps, to ensure quality control and/or prove what was said in the event of a dispute.

This feature was previously only available to large companies via large phone systems. The feature-rich capabilities of VoIP calling services enable call recording and many other enhanced call routing and procession features.

The TeleNavigators Difference:

Our ability to implement all of the above technologies and applications combined with our consultative approach, helps customers maximize the effectiveness of our solutions for a given cost investment.

Please Contact Us Now for a free consult on how we can help you obtain the most cost-effective solution.